Retail Shipping & Returns
Thank you for shopping with us! We want you to be completely satisfied with your purchase.
Please allow 3 - 21 days for product shipping.
If you need to return an item, please review our return policy below.
General Return Policy
- Eligibility: You may return items within 30 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached.
- Non-Returnable Items: For hygiene reasons, we cannot accept returns on certain items, including intimate apparel, swimwear, and accessories. Please check product descriptions for details.
How to Initiate a Return
- Contact Us: Email our customer service team at customerservice@hypermomretail.com to initiate your return. Include your order number and the item(s) you wish to return.
- Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to send your item back.
- Packaging: Securely pack the item(s) in their original packaging and include a copy of your order confirmation.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
Refund Process
- Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges
- Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide a prepaid return label and process your replacement or refund.
Contact Us
For any questions regarding returns or this policy, please reach out to our customer service team at customerservice@hypermomretail.com.
Thank you for shopping with us! We appreciate your understanding and support.